FAQ

General
1. What is eatbu.com?
eatbu.com is a software for restaurateurs to create an own website - quick, easy and for free. eatbu.com is super easy to handle, all you have to do is answer a few questions and you website will be online within a few minutes.
2. Why is METRO offering this service?
METRO wants to support independent restaurateurs to go digital and make use of the ongoing trends in digitization. eatbu.com is one of many initiatives to target this goal.
3. What is the difference between eatbu.com and other tools for website creation?
Creating a website can often be lengthy, complicated and boring. eatbu.com is different: Our process allows you to go online with a stunning website within a few minutes - we will assist you in an easy and guided setup.
4. Is eatbu.com completely free?
Yes. eatbu.com is free for an unlimited time, so you do not have to worry about any present or future payments. METRO wants to assist restaurateurs to take a big step into digitization.
5. Is eatbu.com optimized for mobile devices?
Yes, websites created with eatbu.com are fully compatible with and optimized for mobile devices so your guests can visit your website on the go and have the content fitted accordingly.
6. When will my website be put online?
Your website will be put online immediately after you complete setup.
7. Can I edit my website offline?
No, eatbu.com is an online-only website creation tool. Setting up your website only takes a few steps and is easily completed; adjustments that are applied after the initial setup will be live immediately. But don’t worry: eatbu.com is self-explanatory and super easy to handle.
8. How can I get help?
There are various ways to get help from us. First of all, check our help and FAQ section to see if your question has already been answered. If you still need assistance with an issue, just give us a call at +49 (0) 211 6886-2696.
Registration and Password
1. Where do I edit my website?
To access the editing section, go to eatbu.com and click “Manage my website”.
2. How can I change my password?
To change your password, log into the editing section of your website and go to “Account”.
3. Can I delete my website?
If you do not need your website anymore, you can delete it anytime. All of your data will be gone completely and irreversibly. You will have to start over if you want to set up your website again in the future. You can delete your website in the editing section; just go to “Account”.
System
1. Can I edit my website from my smartphone or tablet?
You can edit your website from any device, no matter if computer, smartphone or tablet. Just visit eatbu.com and click “Manage my website” to work on your website.
2. What can I do if my preferred domain is already taken?
If your preferred eatbu.com domain is already assigned to another user, you might want to try another spelling of this domain. For example, if pizzaberlin.eatbu.com is already taken, try pizza-berlin.eatbu.com instead.
Content Questions
1. How can I embed my social media profiles into my website?
You can add social media profiles (e.g. Facebook) in the editing section in the “Manage my website” to integrate them into your website.
2. Can I offer my website in multiple languages?
Not yet. We will add a feature to offer websites in multiple languages soon, so stay tuned!
Appearance & Design
1. How can I edit content on my website or add new content?
You can add and edit existing content in the editing section. Just go to eatbu.com and click “Manage my website”.
2. What happens if I change the design of my website?
As soon as you make changes to your website in the editing section, these adjustments will go live on your website. This way, you can make edits and remove mistakes immediately.
3. How do I integrate pictures into my website?
You can add multiple pictures to your website. Your page requires a cover photo and you can also add stories with pictures. Just go to eatbu.com, log into the editing section and add photos. You can upload your own pictures (preferably jpg or png files) or choose some from our data base.
4. Can I upload picture galleries?
Not yet. This feature will be added soon.
5. Which size and format do my pictures need to have?
Pictures should at least be 1MB. Pictures that are too big will automatically be reduced in size by us.
SEO
1. Can my website be found through Google?
We are offering you a SEO ready website. That means, our service is optimized to offer you the best possibilities to be found through Google. Our websites are built for Google to automatically detect what kind of business you have and find it accordingly. Additionally, all websites created with eatbu.com are optimized for mobile devices and we maintain high server speeds to ensure quick answers. All of this helps Google find your site more easily.
2. Is there anything I can do to make Google find my website even more easily?
You can SEO optimize your website. You can either ask an expert for help or optimize the website on your own by adding certain keywords. http://www.wordstream.com/keywords might be a good first help for doing so. We will be offering an advanced service soon.
Domain Management
1. Do I need an own domain to set up my website?
If you create a website with eatbu.com, we will let you choose and assign a unique eatbu-domain (e.g. pizzaberlin.eatbu.com) during the setup process. This domain is completely free. You will be able to link existing domains to your website soon.
2. Why does my domain include “eatbu.com”?
The appendix “eatbu.com” is added because we can only offer you a free domain as a subdomain of our own URL.
3. Can I change my domain after the setup process?
This feature will be added to the editing section soon.
4. I already have a domain for my website. How can I use it?
We will enable you to use your own domains soon.
Responsibilities
1. Who is in possession of the website after creation?
The rights for using your website are yours, we are only offering the foundation for creating your own website. However, you cannot take your website with you or transfer it to another hosting service. As long as you keep your eatbu.com website, all of your data is going to stay within the METRO Systems environment. You can delete your website and all of your data anytime.
2. Who is legally liable for my website?
The owner of the website is responsible for all associated content. Because your website is all yours, you are completely liable for everything that is put on it - no matter if it is written content, photos, legal details or anything else. Please make sure you possess rights to everything you put on your website to avoid legal troubles.
3. Why do I have to add an imprint?
When using non-private websites, an imprint is required by law. We are offering you a template to fill out and make the process as easy as possible. If you do not add an imprint, you might risk receiving written warnings and associated charges. As you are the owner and responsible for all content, it is also your responsibility to add a complete and correct imprint.